FAQ
SHOPPING INFORMATION
Do you offer free shipping?
Yes! We offer free express worldwide shipping on all orders — no matter where you are. Estimated delivery time is 4–7 business days, depending on your location. Tristique parturient nulla ullamcorper at ullamcorper non orci iaculis neque augue.
Can I customize my jewelry with engraving?
Absolutely. Most of our bracelets can be engraved with a name, initials, or a special date — and it’s completely free. Just select the engraving option during checkout
What materials do you use?
We use 925 Sterling Silver, 18K Gold, Stainless Steel, and natural gemstones in all our designs. All materials are tested for durability, skin safety, and long-term wear.
What if I order the wrong size?
No worries. You can return or exchange your item within 14 days of delivery. We also offer free resizing for certain products. Just contact our support team.
PAYMENT INFORMATION
What payment methods do you accept?
We accept all major credit and debit cards including Visa, MasterCard, American Express, and Discover. We also support PayPal, Apple Pay, Google Pay, and Shop Pay for fast and secure checkout.
Is it safe to make a purchase on your website?
Yes! We offer Buy Now, Pay Later options through trusted providers like Shop Pay Installments (available in select countries). You can split your payment into 4 interest-free payments — no hidden fees.
Which currency will I be charged in?
All prices on our website are displayed in USD ($) by default. However, you can switch to your local currency using the currency selector on the site. Final charges may vary slightly due to your bank’s exchange rates.
My payment failed — what should I do?
If your payment is declined, please double-check your card details, ensure you have sufficient funds, or try another payment method. Still facing issues? Contact our support team at support@sergentejewelry.com — we’re happy to assist.
